If you’ve ever experienced an automobile accident, you know how stressful and, at times, confusing the repair process can be. Paul and Tammi VanAken, the owners of Paul’s Quality Collision, have built their business around making the repair experience as efficient and pain-free as possible.
Chris Sherwood, Paul’s Quality Collision’s appraiser, uses a computerized estimating and quoting system to ensure customer’s vehicles are repaired correctly and promptly. |
Paul started his auto and light truck repair business in 1982, and moved to a new, highly efficient, professional designed facility on South Telegraph Road in 1991, where the business continues today. The repair shop is equipped with the state of the art tools and equipment needed to repair today’s modern vehicles to better than factory condition.
“Computers have been essential in our administrative and production systems for nearly twenty years,” explained Paul. “We use them in production for damage analysis, specifications and paint mixing. In the office, we use computers for all sorts of management tasks, communications, documentation and data storage.” More...
__________________________________________________________________________________
When Robert Leski and Timothy Wittman, owners of the Leski Insurance Agency, decided to upgrade their computer systems last year, they were looking for ways to improve staff productivity and enhance their customer service functions.
Timothy Wittman, co-owner of Leski Insurance Agency, fi nds working with dual monitors improves effi ciency and customer service. He will typically have the ACT Contact Management System running on one screen, and use the second for entering data from ACT into web forms andWord documents. |
After evaluating their workflow, Tech Experts recommended they employ a dual monitor solution as part of the agency’s technology upgrade.
Leski Agency uses an ACT! contact management system to keep track of all of their client’s policies and information.
When customer service representatives (CSRs) are quoting new business, or changes to customer’s existing policies, they will frequently need to refer to the information in ACT! in order to complete the quoting or change forms.
Before the dual monitor solution, the CSRs would have to toggle back and forth between screens. Now, ACT! remains active on one screen while the quote or policy change form is active on the other screen. More...
__________________________________________________________________________________
Electronic Medical Records System Allows Doctors Real Time Access To Patient Data And X-Rays
When a local podiatry office needed an upgrade to their server and network, they looked to Technology Experts to provide the advice and support they needed to make a smooth transition.
.axd)
Amanda Wilkinson, medical assistant, reviews a patient x-ray using Foot and Foot & Ankle Specialists Ankle Specialists’ electronic x-ray system. Doctors and staff can review patient x-rays using their tablet PCs and the EMR software. |
Dr. Scott Hughes founded Foot and Ankle Specialists in Monroe in 1995, and opened a second office in Lambertville in 1997. The practice provides comprehensive care of all foot and ankle disorders. Their state of the art offices provide on-site x-rays, peripheral arterial disease (PAD) testing, diagnostic ultrasound and physical therapy. Lynn Johnson is the practice’s busy office manager.
“Our computers are vital to our daily operations,” explained Lynn. “All of our patient records are located on an electronic medical records (EMR) system, so we’re not able to review patient records without the network being functional at all times.” More...
__________________________________________________________________________________
Monroe Area Federal Credit Union (MAFCU) has been a part of the Monroe community since 1948. The Credit Union was originally organized to service Kelsey Hayes employees, then the Ford Motor Company plant, and now services the entire Monroe Community. MAFCU is a non-profit, federally insured financial institution, owned by its members. Susan Bayer is the Credit Union’s very busy General Manager.
.axd)
Cassandra Velasquez, Acccounting Supervisor assists a member using her Lenovo workstation computer. The credit union processes hundreds of transactions a day, and counts on Tech Experts to keep their network up and running. |
“In our business, we couldn’t operate without computers and the Internet,” said Sue. “We depend on them daily. There’s so much now that we have to do over the Internet, and through e-mails, that our systems have to be up and running all the time.” More...
__________________________________________________________________________________
For Bill, Dan and Doug Hassett, the principals of Hassett Title Company Inc., downtime is a “killer.” Their title and real estate closing company relies on their computer network to be up and running.
Marji Terry of Hassett Title Company examines title records on her new Lenovo workstation computer. |
“Every aspect of our business is computerized,” explained Doug Hassett. “We use our network to examine the register of deeds records online. Our computers are vital in preparing title and closing documents, and let us complete every transaction with ease and confidence.” More...
__________________________________________________________________________________
Perrysburg Animal Care, in Perrysburg, Ohio, was founded by Dr. Wayne North in 1978 with a focus on quality veterinary care throughout the life of a family’s pet. As the practice has grown over the years, Dr. North has embraced technology as a way to provide award winning care for his patients and their owners.
Perrysburg Animal Care, located in a beautiful, modern facility in Perrysburg, Ohio, offers clients routine preventive care for young, healthy pets; early detection and treatment of disease as pets age; and complete medical and surgical care as necessary during a pet’s lifetime. |
“We use our computers and network in every aspect of our practice,” explained Polly Fitzwater, Perrysburg Animal Care’s office manager. “We are a full electronic charting facility. More...
__________________________________________________________________________________
Stewart Road Christian Ministries Center, originally known as the Monroe Church of God, has been in Monroe since 1940. As the church has grown, it has embraced technology as a way to expand its ministry.
Pastor Sam Luke ministers to thousands of people weekly in the church and on television, radio and computer broadcasts. |
In 1996, the church added on to its facility at 1199 Stewart Road with a new sanctuary, nursery and offices. The church offers a weekly food closet, counseling services as well as many other ministries. More...
__________________________________________________________________________________
Richard and Sharon Orndorf opened Powerhouse Gym in the Monroe Shopping Center in 1997. Since then, the business has steadily grown, now occupying the former Baisley grocery store.
Powerhouse owner Sharon Orndorf helps a member with the check in process. The Gym uses Lenovo ThinkCentre workstations and an IBM xSeries server for the membership management system. |
The Orndorf’s purchased and renovated the building to provide their members with more than 15,000 square feet of state of the art muscle building, cardio equipment and free weights. The gym offers personal trainers for circuit training, weight lifting, and counseling. A fruit and juice bar offers quick, healthy treats for gym clients. More...
__________________________________________________________________________________
In 1983, Tom Shankie purchased the Ford franchise located on South Monroe Street, and over the past 25 years he, his family, and the staff at the dealership have sold many vehicles, serviced vehicles and supported the community. In 2002, having outgrown the Monroe Street facility, Friendly Ford built a new, state of the art dealership on North Telegraph Road.
Melissa Smith and Sheila Johnston work the parts counter at Friendly Ford, using their new IBM workstation computers. |
The company has seen many changes in the auto industry, and computerization of the dealership is one of them. We talked with Nicole Ernst, vice-president of the dealership, about how the company uses computers and the business benefits they’ve experienced since choosing Tech Experts for their computer and network services. More...
__________________________________________________________________________________
If the winter weather has you missing your tan, chances are you’d love visiting Electrik Beach, Monroe and Toledo’s premier chain of tanning salons.
Electrik Beach’s new Laskey location features an ultra-chic design, the highest quality tanning equipment, and computers and servers from IBM and Tech Experts. |
Since we last profiled Electrik Beach, the company has added two new locations in Toledo, and updated their computers at all four of their stores. Company president Dennis Asmar keeps his fingers on the pulse of the company’s operations by using state of the art computer and network technology from Tech Experts. More...
__________________________________________________________________________________
Elaine and Ed Widner, the owners of Café Classics, Bapa’s Coney Island and Inga’s Bake Shoppe in downtown Monroe, are typical business owners. They work hard to provide outstanding service to their customers, and they rely on their computer systems to manage their business.
Inga’s Bake Shoppe serves delicious homemade baked goods like bread, muffins, cookies, cakes and pies. |
Café Classics, the Widner’s coffee house, opened in 2004. When they first opened the café, Elaine used a register that was basically a glorified calculator. "It would add things up, but mistakes were never corrected properly," explained Elaine, "which made closing the register at the end of the night difficult." More...
__________________________________________________________________________________
United Way Upgrades Their Network With Help From Tech Experts
With some computers that were going on nine years old, the United Way of Monroe County knew it was time for an upgrade to their network. After a careful review of their requirements and several proposals, the organization chose Tech Experts as their trusted network service company.
The United Way Team, from left: Sandie Pierce, Rusty Davis, Mitzi Jondro, Lisa Hatala, Connie Carroll, Mike Smith |
“The United Way is an incredible organization, and accomplished amazing things with their technology,” said Thomas Fox, president of Tech Experts. “But it was clearly time for a technology refresh. We were very excited to work with them on the project.” More...
__________________________________________________________________________________
Monroe County Opportunity Program (MCOP) is one of Monroe County’s most successful community action agencies, serving thousands of residents every year. The agency relies on Tech Experts to keep their computers and network problem-free.
Founded in 1965, MCOP’s mission is “To enhance the quality of life and reduce the effects of poverty by providing opportunities, services, and collaborating with community agencies to foster self-sufficiency.” More...
__________________________________________________________________________________
Not For Local Manufacturing Company Who Turned On Tech Experts’ Disaster Recovery Planning Services
When spring storms rolled through the area and took out power to her company’s offices and plant, Sue Brey, Complete Packaging’s controller, knew she had to make two phone calls right away.
“My first call was to the power company,” she explained, “and my second call was to Tech Experts. I knew they’d have our computer systems handled.” More...
__________________________________________________________________________________
Heating & Cooling Company’s Network Running Smooth Thanks To Tech Experts
Making Monroe County comfortable is the number one goal at Iceberg’s One Hour (formerly Iceberg Heating and Cooling).
To help them in their mission, Iceberg relies heavily on their server, computers and network - and they count on Tech Experts to keep their systems running smoothly. More...
__________________________________________________________________________________
Tech Experts Keeps Monroe Florist’s Network Safe, Secure & Problem-Free
When Monroe Florist upgraded their computers and network recently, there was only one computer service company they considered – Technology Experts.
“Tom and his team have been taking care of our computers for almost 20 years,” said Eva Sutton, co-owner of Monroe’s largest and most successful flower shop. “As our business has grown, they’ve grown right along with us. There’s no way we’d trust anyone else to handle our computer systems.” More...
__________________________________________________________________________________
Three Location Regional Accounting Firm Upgrades to Terminal Services
In the highly competitive field of accounting and tax preparation, information management is critical to a firm’s success. Reliability, accuracy and confidentiality are foundations for the trusted relationship between accountants and their clients.
Ball, Shanaman & Tenorio, a full service public accounting, tax preparation and business consulting firm has built its business by providing year-round, personalized service with accurate, effective, money-saving results for its clients. More...
__________________________________________________________________________________
As the health care field becomes more and more competitive, it’s vital that medical practitioners streamline operations and become as efficient as possible.
That’s why Linda Phillips, R.N., the Administrator of Southgate Surgical Center chooses Tech Experts for her company’s computer service and support. More...
__________________________________________________________________________________
No one knows better than Sue Brey, Complete Packaging Inc.’s controller, how important it is to have a problem-free computer network. Complete Packaging specializes in just in time inventory and production of specialized, “total-solution” packaging products, primarily for the automotive industry.
Complete Packaging is an ISO-9001 and Q9001-2000 certified supplier. “We manufacture wood pallets, crates, boxes, and coil cradles,” said Sue, “and we are a distributor for corrugated shipping containers and set up boxes. Our customers rely on Complete Packaging to provide the right product, at the right price, on time.” More...
__________________________________________________________________________________
Castleman Eye Center has been in practice in the Downriver Area for over 35 years, providing routine eye exams, LASIK eye surgery, CK, cataract surgery, glaucoma treatment and diabetic eye exams for patients from all over the area.
The practice relies heavily on its IT infrastructure for internal communications, patient scheduling, medical billing, accounting and staff scheduling. More...
__________________________________________________________________________________
Personal insurance is a fast-paced, competitive business, particularly when your agency caters to clients that require a great deal of expertise. Providing excellent customer service requires quick access to customer information, policy data, and billing records, with little tolerance for downtime.
That’s why the Leski Insurance Agency trusts Technology Experts with its IT maintenance and support needs. More...
__________________________________________________________________________________
Dennis Asmar is a busy guy. Between running his two Electrik Beach Tanning Studios, managing his family’s rental properties, and building a new tanning salon, spare time is in short supply for Dennis. That’s why he trusts his company’s computer systems to Tech Experts.
“You wouldn’t think our business is all that complex,” said Asmar recently. “But, we have very high quality and safety standards. Before we networked our salons, a customer could tan at one salon, and then go to another of our salons and tan again. That’s just not safe.” More...
__________________________________________________________________________________