Field support technician

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Our office is conveniently located at 15347 South Dixie Highway in Monroe, one block south of Dunbar Road.[/caption]We're a small, growing IT services company seeking to add a field support technician to our staff. We specialize in the computer support needs of small businesses and not for profit agencies in Southeast Michigan and Northwest Ohio. Most of our clients are in Monroe, Downriver Detroit, and Toledo, Ohio.Strong experience in Windows desktop systems (Windows 8, Windows 7, and, unfortunately, still XP for a few clients), Windows Server (2003 through 2012), networking, cabling, Microsoft Office, and web and email configuration is desired. Skills that are not necessary, but helpful, would include Linux experience, web development in Wordpress, and group policy. If you have experience with any line of business applications or medical office practice management systems, that is definitely a plus.In this position you will:1. Answer client phone calls, enter and triage tickets, and work tickets remotely.2. Perform on site service for clients.3. Administer users and groups on client networks.4. Install and configure new desktop PCs, notebooks and servers.5. Document and maintain client network, user, and software configuration records.6. Run new cabling.7. Troubleshoot network and workstation issues.8. Work with client's third party software vendors to resolve issues a client may have.9. All of the other duties and responsibilities that go along with managing a client's IT infrastructure.The ideal candidate for this position will possess the following core values:1. Superb Problem Solving Skills. You should be able to take ownership of problems and solve them, utilizing any necessary resources.2. High Sense of Urgency. Clients don't want to wait for help. You should be enthusiastic and proactive in communication and action.3. Self Motivated and Self Starting. You should be a motivated self starter who doesn't require constant supervision. We're all professionals, and count on you to be one also.4. Premium Interpersonal and Communication Skills. Our clients are busy professionals with no time for geek speak. You should be able to interact and communicate effectively with clients and co-workers.5. Adherence To Company Standards. We have spent years developing the processes and procedures we use to manage our client's networks. While we encourage creative thinking, you should have the ability to follow proscribed procedures and work collaboratively to develop new ones.What it's like to work here:This is a fast paced environment. You'll normally dress business casual (no jeans except when doing cabling work). There are a high number of customer service "touches" needed, so we always present a positive attitude to our clients. You will at times need to translate technical terms into non-technical language, patiently and politely.How to apply:Please apply by email to jobs@mytechexperts.com. Include your current resume along with salary requirements. Also send a cover letter that addresses our core values and how your skills and philosophies will mesh with those. Incomplete submissions (without cover letter or salary requirements) will not be reviewed.This is a permanent, full time staff position. We have an immediate need to fill this position.