Tech Experts Provides Extraordinary Support To Client BaseMonroe, Michigan – Technology Experts Corporation (Tech Experts), Monroe’s leading computer support company for small and medium sized businesses, announced today that Microsoft’s exclusive Customer Satisfaction Survey ranks Tech Experts in the top five percent of all Microsoft Partners in the United States.Tech Experts achieved a “Net Satisfaction Index (NSAT)” score of 195 out of a possible 200. The company’s NSAT score is calculated from in-depth client surveys in areas such as ease of doing business, overall quality of communications, overall value of the technology solutions provided by Tech Experts, quality of consulting services, with high emphasis placed on overall quality of technical support.“We are incredibly pleased with the results of Microsoft’s survey of our client base,” said Thomas Fox, company president. “We work extremely hard to provide outstanding solutions and support to our clients, and it is very gratifying to be recognized for our effort.”Only Microsoft Certified and Gold Certified Partners are invited to participate in the survey, which is conducted quarterly by Palo Alto, California based TNS Prognostics on behalf of Microsoft Corporation. High CSAT scores are one of the requirements needed to maintain Certified Partner status with Microsoft.Some representative client comments included:“Tech Experts is great and make it very easy to do business with them; they explain what is going on and how to take care of any problems.”“Everyone was friendly, neat and knowledgeable. I was extremely satisfied.”“They are always there when I need help. These are the folks I turn to for help.”“Considering today and the dog eat dog world we live in, it's refreshing to have the people like we have at Tech Experts who always give their customers 100%.”Tech Experts participates each quarter in the CSAT process. “Sometimes we’re so involved in the day to day process of supporting client’s networks and providing quality solutions that we really need an objective, third party opinion of how well we’re doing,” commented Fox. “This is one of those valuable benefits our company and our clients receive as a direct result of the close relationship we have with Microsoft as one of their partners.”About TechExpertsFounded in 2003, TechExperts is the area’s leading computer support company for small and medium sized businesses, home users and not-for-profit agencies in the southeast Michigan and northwest Ohio areas. Tech Experts is the exclusive supporter of the “No Virus Wednesdays” war on spyware, junk e-mail and computer viruses. The firm is located at 980 South Telegraph Road in Monroe, and can be reached at (734) 457-5000, or on the web at www.virusremovalexperts.com.
