Monroe’s Busiest Collision Repair Shop Avoids System Crashes

Paul's Quality Collision, Monroe's busiest collision repair shop, avoids system crashes with network management by Tech Experts.

If you’ve ever experienced an automobile accident, you know how stressful and, at times, confusing the repair process can be. Paul and Tammi VanAken, the owners of Paul’s Quality Collision, have built their business around making the repair experience as efficient and pain-free as possible.Paul started his auto and light truck repair business in 1982, and moved to a new, highly efficient, professional designed facility on South Telegraph Road in 1991, where the business continues today. The repair shop is equipped with the state of the art tools and equipment needed to repair today’s modern vehicles to better than factory condition.“Computers have been essential in our administrative and production systems for nearly twenty years,” explained Paul. “We use them in production for damage analysis, specifications and paint mixing. In the office, we use computers for all sorts of management tasks, communications, documentation and data storage.”The company relies heavily on their network for email and the Internet.Paul explained: “We receive assignments, upload estimates, invoices and photos for our insurance and fleet customers. Much of our communication and technical resources are Internet based.”Paul’s network consists of a file server running Windows 2003 Server and various desktop and laptop computers for staff use. A wireless network allows Paul and his staff to work in any part of the building and still have access to the network and the Internet.According to Paul, one of the biggest business benefits that his business experiences in working with Tech Experts is dependability. “We know when we need help that someone who is knowledgeable and experienced will be on site promptly.”Paul continued, “One time, when our electricity went out and our battery backup failed, Tech Experts brought down a generator so our office could continue working. Now that’s going above and beyond!”For more information about Paul’s Quality Collision, visit their website at, or call 734-242-7750.