Southgate Surgery Center specializes in same-day surgery for eye and endoscopy procedures, and has been providing same-day surgical procedures since 1983.
As the health care field becomes more and more competitive, it’s vital that medical practitioners streamline operations and become as efficient as possible.That’s why Linda Phillips, R.N., the Administrator of Southgate Surgical Center chooses Tech Experts for her company’s computer service and support.Southgate Surgery Center specializes in same-day surgery for eye and endoscopy procedures, and has been providing same-day surgical procedures since 1983.The Center uses it’s computer systems for patient billing, scheduling, and accounts receivable. E-mail is used for both intra-office communication, and for contact with people outside the practice.“The thing I like most about working with Tech Experts is that we receive prompt, on-site service,” said Linda. “If we’re unable to troubleshoot a problem over the phone, a tech comes to our facility to service us.”Southgate Surgery Center uses a variety of computers, all connected to a Microsoft Windows Small Business Server, Premium Edition. The Premium Edition provided the Center with SQL server, something critical for their daily operations.Tech Experts has also installed a specialized, off-site dictation system, that lets doctors dictate surgical notes off-site and have them trans-ferred automatically to the Surgery Center.“One of the biggest benefits we’ve received by working with Tech Experts is that we have very little downtime,” said Linda. “By eliminating downtime, we’re able to keep operations running smoothly and profitably, because being unable to run daily operations can lead to a loss of revenue.”Southgate Surgery Center finds the on-site service Tech Experts provides very valuable. “Probably the most significant ‘value add’ we receive from working with Tech Experts is the on-site service. There are huge benefits to having someone on-site when there is a problem,” commented Linda.