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Top Technologies Transforming Customer Service Today    

Top Technologies Transforming Customer Service Today    

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations.  55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and…

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What Happens in the Downtime During a Data Breach

What Happens in the Downtime During a Data Breach

IntroductionCyber-threats cause long-term costs and repairs to your reputation…but you might face immediate consequences while the breach is happening too.When cybercriminals target critical infrastructure in our society, they are actually going after everybody with information stored in their database. Critical infrastructure encompasses those vital services we need for a modern, globally-connected lifestyle like…

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How Cybersecurity and -Compliance Impacts Your Company’s Reputation

How Cybersecurity and -Compliance Impacts Your Company’s Reputation

Did you know? A single cyber incident can have far-reaching consequences…and not only in terms of money and time. It can have a big impact on reputation too!That’s right. Data breaches significantly impact your business’s reputation, thereby eroding customer trust, attracting negative publicity, and potentially damaging valuable partnerships and investments. In today’s interconnected world,…

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<div>How Fraud Took Down AT&T</div>

How Fraud Took Down AT&T

IntroductionDid you hear about the AT&T incident that happened in early 2024? A port-out cyberattack made a group of sophisticated fraudsters who managed to hijack the phone numbers of dozens of customers with reportedly high net worth. By gaining control of these numbers, the fraudsters intercepted multi-factor authentication codes to access the victims’ financial…

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